Terms of service

Welcome to Golden Collective!

By shopping with us, you agree to the following terms and conditions. Please read them carefully.

1. General Information

 

 

Golden Collective is a small business owned and operated by two sisters. All products are handmade or hand-selected with care. We reserve the right to update or change these terms at any time. Continued use of our site means you accept any changes.

 

2. Orders & Payment

 

 

All prices are listed in USD. Payments are processed securely through our payment partners. Once an order is placed, it cannot be modified or canceled. Please double-check your information before checking out!

 

 

3. Shipping

 

 

We ship within the U.S. Orders are processed within 2-3 business days, unless otherwise stated. Shipping times may vary and are the responsibility of the carrier. Golden Collective is not liable for lost or stolen packages once marked as delivered.

4. Returns & Exchanges

 

Please see our return policy! If an item arrives damaged, please contact us within 7 days of delivery at [your email] with a photo and order number, and we’ll make it right.

 

5. Product Information

 

 

Colors may vary slightly due to screen settings. Each item is made or packaged by hand, so slight variations are part of the charm and uniqueness of our products.

 

6. Intellectual Property

 

 

All content on our site—including product names, descriptions, photos, logos, and branding—is the property of Golden Collective and may not be copied or used without permission.

 

7. Privacy Policy

 

 

 

We value your privacy. Any personal information you provide is used solely for order processing and communication. We never sell or share your info with third parties.

 

8. Contact Us

 

 

Questions? Reach out to us anytime at [goldencollectiveCS@gmail.com] or through our social media. We’re happy to help!